1. Introduction
VAELINSA ("Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard personal data when you access our website or use our 3D printing, prototyping, and product development services.
This Privacy Policy is formulated in accordance with:
- The Information Technology Act, 2000 (India)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The General Data Protection Regulation (EU) 2016/679 (GDPR)
By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Definitions
- "Personal Data": Any information capable of identifying an individual.
- "Sensitive Personal Data": Financial or payment-related information as defined under applicable law.
- "Processing": Any operation performed on personal data, including collection, storage, use, or deletion.
- "User" / "You": Any individual or entity accessing our services.
3. Information We Collect
3.1 Information You Voluntarily Provide
We collect personal information when you:
- Request quotations or technical consultations
- Place orders for 3D printing or manufacturing services
- Upload STL, CAD, or other design files
- Contact us via email, forms, or phone
- Subscribe to newsletters or updates
This information may include:
- Full name
- Email address and phone number
- Shipping and billing address
- Company name (if applicable)
- Uploaded STL/CAD/design files
- Payment details (processed securely via third-party payment gateways)
3.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system details
- Pages visited, session duration, and interaction data
- Referring URLs
This information is used for analytics, security monitoring, and service improvement.
4. Legal Basis for Processing (GDPR)
We process personal data based on:
- Contractual necessity – to provide services and fulfill orders
- Consent – for marketing and optional communications
- Legal obligation – compliance with applicable laws
- Legitimate interests – security, fraud prevention, and service enhancement
5. Purpose of Data Processing
We use personal data to:
- Manufacture, process, and deliver 3D printed products
- Communicate order status, quotations, and technical clarifications
- Provide customer support and after-sales service
- Improve website functionality and user experience
- Send promotional communications (with consent)
- Prevent fraud and ensure platform security
- Meet legal and regulatory requirements
6. Data Sharing and Disclosure
We do not sell or trade personal data.
Information may be shared only under the following conditions:
6.1 Service Providers
With trusted third parties assisting in:
- Payment processing
- Shipping and logistics
- Website hosting and analytics
All providers are contractually bound to maintain confidentiality and data security.
6.2 Legal Compliance
Where disclosure is required by law, regulation, or court order.
6.3 Business Transfers
In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.
6.4 With User Consent
When explicit permission is provided by the user.
7. Design Files, Uploaded Models & Intellectual Property
- All STL, CAD, or design files uploaded by users remain confidential
- VAELINSA does not claim ownership of user-submitted designs
- Files are used strictly for manufacturing, quality control, and support purposes
- Design files are not shared with third parties without explicit consent
7.1 File Deletion Policy
Uploaded design files and models are automatically deleted within 10 to 20 days after successful delivery of the printed part, unless:
- Extended retention is legally required, or
- The user explicitly requests longer storage in writing
8. Data Retention Policy
We retain personal data only for as long as necessary:
- Order and transaction records: Up to 2 years
- Design files and uploaded models: 10–20 days after delivery
- Marketing data: Until consent is withdrawn
Retention periods may be extended if required by law.
9. Data Security Measures
We implement reasonable and appropriate safeguards, including:
- Secure servers and controlled access
- Encryption where applicable
- Restricted access to personal and design data
- Regular system monitoring
Despite these measures, no system can guarantee absolute security.
10. Shipping & Delivery Disclaimer
VAELINSA ensures products are properly packed and dispatched through third-party logistics providers.
Once the product is handed over to the delivery partner, the risk of damage during transit lies with the carrier.
VAELINSA does not accept responsibility for physical damage caused during shipping or delivery.
Any claims related to transit damage must be raised directly with the respective delivery service provider.
11. Your Rights
11.1 GDPR Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
11.2 Rights Under Indian Law
You may:
- Review personal information provided
- Request corrections
- Withdraw consent (subject to contractual obligations)
Requests can be sent to sales@vaelinsa.com.
13. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
14. International Data Transfers
Where applicable, data may be processed or stored outside India or the EU with appropriate legal safeguards in place.
15. Policy Updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised "Last Updated" date.
16. Contact Information
For privacy-related questions or requests: